Business Consultant - PMO & Program Operations

Job Description:

Job Title: Business Consultant PMO & Program Operations

Location: Gurugram, India

Experience: 7 - 10 Years

Employment Type: Full-Time

Position Overview:

We are seeking an experienced and detail-oriented Business Consultant to lead and optimize our PMO, Portfolio Management, and Program Operations. In this role, you will act as a strategic driver across cross-functional programs, aligning agile delivery with enterprise portfolio objectives.

You will be responsible for institutionalizing Jira governance, tracking program health metrics, establishing standardized delivery frameworks, and building executive-ready decks and analytical models to support leadership decision-making.

Key Responsibilities:

Portfolio Management & PMO Governance:

- Establish, standardize, and govern PMO frameworks across multiple concurrent workstreams and business initiatives.

- Manage portfolio roadmaps, resource allocations, dependency mapping, budget tracking, and risks/issues (RAID log governance).

- Drive cadence meetings across project teams and leadership (SteerCos, Program Reviews, Portfolio Planning).

Agile Delivery & Program Operations:

- Partner with Scrum Masters, Product Managers, and Delivery Leads to streamline agile delivery cycles and operational processes.

- Facilitate sprint planning, capacity tracking, PI planning, release governance, and cross-team milestone reviews.

- Define and monitor core delivery and operational KPIs (velocity, cycle time, sprint predictability, throughput, budget utilization).

Jira Administration & Governance:

- Own end-to-end Jira workspace architecture, standards, and compliance across projects (workflow customization, permission schemes, custom fields, automation rules).

- Enforce data hygiene and tracking hygiene across Jira boards (Scrum/Kanban) to ensure accurate reporting and milestone visibility.

- Build advanced Jira dashboards, JQL filters, and automated roll-up reporting for operational tracking.

Executive Reporting & Data Analytics:

- Build comprehensive analytical models and tracking sheets in Advanced Excel (formulas, pivot tables, macros/VBA, capacity planning sheets).

- Craft polished, high-impact PowerPoint presentations, board decks, status summaries, and strategic narrative packs for senior executive stakeholders.

- Translate complex program performance data into clear, actionable business recommendations.

Required Qualifications & Competencies:

Experience: 7 - 10 years of progressive experience in PMO, Program Management, or Business Consulting within consulting firms, global capability centers (GCCs), or enterprise technology organizations.

Core Expertise:

- PMO & Portfolio Management: Hands-on experience setting up governance, cadence, RAID tracking, and portfolio health frameworks.

- Agile Delivery: In-depth knowledge of Agile/Scrum/Kanban practices and scaling frameworks.

- Jira Governance: Strong expertise in Jira configuration, hygiene enforcement, workflow design, and operational dashboarding.

- Advanced Excel: Expertise in data manipulation, complex modeling, capacity forecasting, and metric tracking.

- Executive PowerPoint: Proven track record of creating C-suite/executive-level presentations and operational status reports.

- Stakeholder Management: Exceptional communication, influencing, and interpersonal skills to collaborate seamlessly with engineering, operations, and senior executive leadership.

Education: Bachelors or Masters degree in Business Administration, Engineering, or a related discipline.

Good to Have / Preferred:

- Relevant professional certifications: PMP, Prince2, PMI-ACP, CSM, or SAFe Agilist.

- Atlassian certifications (e.g., Jira Project Administrator) or exposure to Advanced Roadmaps.

- Experience with BI/visualization tools (Power BI, Tableau) for automated PMO dashboarding.