Business Helpdesk Agent with German

Your role

You will be the first point of contact for users of procurement systems, supporting their daily work and ensuring everything runs smoothly.

What you will do

• Support users in procurement tools
• Respond to queries and resolve issues
• Manage system access and authorizations
• Cooperate with IT and follow up on tickets
• Maintain and update data
• Create and improve knowledge materials
• Handle administrative and ad-hoc tasks

Who we are looking for

• At least 2 years of experience (procurement, supply chain, sales or similar)
• Good command of German and English
• Experience with systems (e.g. SAP or similar)
• Detail-oriented and well-organized
• Problem-solving mindset

What matters in this role

• Customer-oriented mindset
• Ownership and accountability
• Willingness to learn and share knowledge
• Openness to change