Business Solutions Adoption and User Experience (BSA & UX) Enablement Specialist

Salary: ₱50,000 – ₱75,000 per month

Job Qualifications

• Bachelor's degree in Computer Science, Data Analytics, Organizational Development, Industrial Engineering, or related discipline.

• 5+ years of experience in business operations, process improvement, digital transformation, project management, change management, or business analysis.

• Strong experience with Microsoft 365 ecosystem, including SharePoint, Power Automate, Power BI, Power Apps, Teams, and Copilot.

• Experience developing dashboards, workflow automation, digital workspaces, and knowledge management solutions.

• Familiarity with data visualization and business intelligence tools.

• Experience with AI adoption, productivity, or user experience measurement.

• Strong analytical and problem-solving capabilities.

• Exceptional communication and presentation skills.

• AI fluency - Be current with emerging AI trends, best practices, and industry benchmarks.

• Ability to operate independently and make decisions without knowing all information.

Job Responsibilities

• Refine and expand the existing UX frameworks and capabilities by leading user-centered design activities from discovery through implementation and continuous improvement.

• Using Pfizer’s approved tools, conduct user research through interviews, surveys, testing, and data analysis to understand user behaviors and needs and recommend the user interface approach and design.

• Assess current BSA & UX workflows and identify opportunities for simplification, standardization, and automation by reducing administrative burden through intelligent process design and automation.

• Convert manual processes into digital workflows (automated where possible) utilizing Microsoft 365, Power Platform, SharePoint, Copilot, and other approved technologies.

• Maintain BSA & UX framework for measuring AI effectiveness and adoption.

• Analyze usage, engagement, and value outcome data from GCS AI agents.