Business Systems Analyst

Position Details

Pay: $62,000-$76,000 per year

Status: Exempt

Location: South Jordan, Utah

Schedule: Full-Time (Monday-Friday) Occasional weekend shifts may be required based on business needs.

Beyond Pediatrics, DBA Families First Pediatrics & Wee Care Pediatrics is looking for a detail-oriented and analytical Business Systems Analyst to join our Business Systems team. This full-time, exempt position will help support and improve the systems that keep our clinical, administrative, and revenue cycle operations running smoothly.

Position Summary

The Business Systems Analyst translates how the practice works into how its systems work. The role gathers requirements from clinical, revenue cycle, and administrative teams, writes the functional specifications that drive configuration and vendor work, and tests changes before they reach staff.

The role covers the full request cycle, from the first conversation with the requester through configuration, testing, and the reporting that follows. It resolves incidents and work orders to agreed service levels and assigned timelines, researches and analyzes new feature requests, and carries them through build, stakeholder review, implementation documentation, and communication planning. It also produces the instructional material behind a change, writing the training tips and lesson plans that let a new feature reach staff with training built in rather than added afterwards, and acts as a standing resource to end users on how the applications work in the context of their workflow. Where an Application Support Specialist is in place, the Analyst is the escalation point for anything needing analysis or design rather than a fix in the moment. Where that role is not filled, the Analyst also carries first-line support, ticket triage and routine user administration. That coverage is a standing part of the role while the Application Support Specialist seat is vacant, and the band is priced on the assumption that it continues; if that seat is filled, the scope narrows and the band should be re-tested.

Essential Duties & Responsibilities

Requirements & Analysis

• Gather business requirements from clinical, revenue cycle, and administrative departments and translate them into functional specifications.
• Conduct needs assessments and document current and proposed workflows.
• Determine whether a request is best met by configuration, an integration, a vendor change, or a workflow change, and recommend the approach.
• Participates in meetings to discuss team and project related activities, issues, change, communications, and updates.
• Resolves incidents and work orders work according to agreed upon SLA's and assigned timelines. Completes project tasks on time with quality outcomes.
• Acts as a resource to end users and team members with regard to application utilization in context with workflow.
• Provide Instructional designer support and create documents to guide the build and implementation of training tips and lesson plans to support features and optimization of the system.
• Research and analyzes new feature requests. Completes system build and testing as defined. Participates in stakeholder review, implementation documentation and communication planning

Configuration & Testing

• Configure EHR, practice management, and business systems to the approved specification.
• Build and run test plans, coordinate user acceptance testing, and validate results before release.
• Serve as the liaison between end users and vendor or development teams through implementation.
• Lead patch testing and release validation for the systems in scope.

Reporting & Data

• Build and maintain operational reports and dashboards for clinic, revenue cycle, and leadership use.
• Monitor data integrity across integrated systems and investigate discrepancies.
• Maintain system documentation, workflow maps, and end user training materials.
• Follow HIPAA, PCI, and internal data security standards in every system interaction.

Escalation & Root Cause

• Take on issues that first-line support cannot resolve and identify the underlying cause, serving as the escalation point for a Application Support Specialist where that role is filled.
• Diagnose failed integrations and sync errors and design the permanent correction.
• Track recurring issues and recommend permanent fixes rather than repeat workarounds.

Acquisitions & Change

• Map and align workflows, data, and system configuration for newly acquired entities.
• Define access models and role assignments for new sites in coordination with the Business Systems Director.

Support Coverage

• Carry first-line support, ticket triage, and routine user provisioning and deactivation when no Application Support Specialist is in place.
• Hand routine support back as the team grows, keeping analysis, configuration, and reporting with this role.

Qualifications

Education & Experience

• Bachelor's degree in information systems, health informatics, business, healthcare administration, or a related field, or an equivalent combination of education and experience.
• Two or more years of business systems, applications, or health information systems experience.
• Demonstrated experience gathering requirements and writing functional specifications.
• Healthcare or multi-site organization experience preferred.

Knowledge, Skills, and Abilities

• Working knowledge of EHR and practice management systems, integrations, and reporting tools.
• Advanced Microsoft Excel, including formulas, pivot tables, and data validation.
• Familiarity with ADP Workforce Now, Sage Intacct, or comparable HRIS and ERP platforms preferred.
• Experience administering Microsoft 365, including user management, Teams, and SharePoint, preferred.
• Strong analytical, documentation, and written and verbal communication skills.
• Able to work under general supervision and manage several concurrent requests.

Work Environment

• Primarily office based, with travel between clinic locations.
• Work performed in a professional office and clinic environment.
• Regular use of computers, phones, and standard office software.
• Occasional extended hours during system implementations and rollouts.

Physical Requirements

• Ability to sit, stand, and work at a computer for extended periods.
• Ability to communicate effectively in person and electronically.
• Occasional lifting up to 25 lbs.

Core Competencies

• Analytical thinking
• Attention to detail
• Problem solving
• Discretion with confidential data
• Written and verbal communication
• Collaboration
• Follow through
• Technical proficiency

Equal Employment Opportunity

Beyond Pediatrics, DBA Families First Pediatrics & Wee Care Pediatrics, is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

At-Will Employment

Employment with Beyond Pediatrics, DBA Families First Pediatrics & Wee Care Pediatrics, is at-will, meaning that either the employee or the company may end the employment relationship at any time, with or without notice or cause, as permitted by applicable law. Nothing in this job posting creates a contract or guarantee of employment for any specific period of time.