Call Center Agent - Days B

Position: Call Center Agent (In-Office, Day Shift – B Schedule)Location: Lenexa, KSPay: $17.30 ($1.50 for a base rate of $18.80)Schedule: 5:00 AM - 5:00 PM – Thursday, Friday, Saturday; alternate Wednesday

Company Overview:Hallcon is a leading mobility and infrastructure services provider, delivering comprehensive transportation solutions for a diverse range of clients—including railroads, tech companies, hospitals, airports, universities, and public transit agencies. Our services span multi-modal transportation operations, EV infrastructure, data and analytics, vehicle maintenance, and rider experience insights.

About the Role:We’re seeking a reliable, detail-oriented Driver Call Center Agent to support critical rail personnel transportation operations. This is a fast-paced, in-office position ideal for someone who thrives in a structured environment, enjoys solving problems, and wants to make a real impact in the transportation industry.

What You’ll Do:

Coordinate and ensure timely coverage of driver trips
Monitor trip accuracy and provide support where needed
Escalate issues to field operations or customers when appropriate
Maintain up-to-date and accurate records in our internal systems
Communicate professionally with field management and other team members
Take on additional tasks as assigned

Why You’ll Love Working Here:

Meaningful work that keeps essential industries moving
Supportive, responsive leadership and a collaborative team culture
Equipment provided and systems in place to help you succeed
Opportunity to grow within a stable, purpose-driven organization
High autonomy with clear expectations
Competitive pay and benefits in a casual, professional work setting

What We’re Looking For:

Excellent attendance and reliability—your presence matters
Strong typing and 10-key skills
Solid phone communication and customer service abilities
Comfortable working in an office environment
High school diploma or equivalent
6+ months of dispatch or customer service experience (preferred)

We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.