Case Manager - Crisis, 2nd Shift, FT, FTE 1.00

PURPOSE: The Crisis Case Manager supports individuals experiencing mental health crises in community settings as part of a mobile crisis response team, which includes licensed therapists, case managers, and peer support specialists. This role provides timely intervention, stabilization, and connection to appropriate care, either through Kanza’s wraparound services or higher levels of care, such as psychiatric hospitalization. Typical settings include a Kanza office, local hospitals, local law enforcement offices, local schools, or home settings.

ESSENTIAL JOB FUNCTIONS:

1. Provide crisis stabilization support and observation as part of a crisis team.
2. Manage crisis situations effectively using positive approaches and maintain a therapeutic setting while assessing triggers & precursors to symptoms and risk factors to assist in stabilizing their crisis symptoms.
3. Demonstrate knowledge of program protocols and behavior management in carrying out suicide precautions, welfare checks, detox protocol, and general treatment models as identified.
4. Respond to crisis situations calmly & non-reactively by utilizing non-physical de-escalation techniques to intervene with in crisis in a safe manner to de-escalate situations whenever possible. Assists in facilitating and processing crisis debriefings with individuals after crisis events are resolved.
5. Collaborate with medical and law enforcement personnel as needed while protecting confidentiality in accordance with state and federal laws.
6. Participate as a member of a multidisciplinary treatment team, working in conjunction with therapists, case managers, peer support specialists, medication providers, and crisis care staff.
7. Assist with the admissions, discharges, frequent safety checks, appointments and transport of individuals.
8. Follow safety guidelines and provide training when providing observation and support in both the office and community settings to keep the individual, yourself, and other staff safe.
9. Complete all paperwork required, (i.e., progress notes, incident reports, timesheets, mileage, etc.) by the end of each shift.
10. Timely attendance and punctuality to all scheduled shifts, trainings, supervision etc. Provide appropriate notice and follow program protocol on notification prior to absence and tardiness.
11. Establish appropriate and professional boundaries with individuals and community partners Treat individuals and community partners with dignity and respect.
12. Consistently demonstrate the ability to work positively and effectively within a team as well as individually.
13. Consistently demonstrate effective communication skills with individuals, coworkers and supervisors.
14. Assure compliance with program policies and procedures.
15. Maintain agency and department training on an annual basis.
16. Other duties as assigned.

The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.