JOB DESCRIPTION

POSITION TITLE: Case Manager- Level 1

DEPARTMENT: All Departments (non-clinical)

FLSA STATUS: Non-Exempt

REPORTS TO: Senior Case Manager – Level 2

GENERAL DESCRIPTION OF DUTIES

The purpose of this position is to support the Agency’s needs by providing support based on CRT’s Steps to Success model, the Case Manager is responsible for the coordination of supervision, intake, referral and discharge of customers. Daily monitoring of customer contacts and activities is a primary responsibility. The Case Manager conducts assessments of customer needs and coordinates referrals to Community Renewal Team programs and initiatives, as well as to other community resources.

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Complete Intake Application on customer within STEPS System
• Interview customers on and/or off site as required.
• Assess and evaluate customer needs based on the Outcome Scale Matrix (OSM) Questionnaire and Summary Matrix
• Develop Individualized Service Plans, (ISP), for each customer that incorporates all special needs and outlines both short- and long-term goals.
• Coordinate customer referrals with social service system and other community support services.
• Monitor and document customer progress and adherence to Individualized Program including daily case file entries and/or possibly urinalysis collection if applicable.
• Provide reports to referring agencies including, but not limited to, progress reports, discharge summaries, aftercare plans and special reports.
• Provide individual counseling and facilitate groups.
• Provide community service work crew supervision if applicable.
• Ensure all intake information is, if required by program, accurately entered into STEPS and/or other systems as required.
• Collects demographic data, conducts pre-screening and assesses potential eligibility for CRT, DSS or other community-based resources.
• Facilitates information and referral services and documents outcomes resulting from such referrals.
• Facilitates customer access to community resources, including, but not limited to food, housing, clothing, school programs, vocational opportunities or services, life skills training and relevant mental health services.
• Maintains a caseload of customers in need of intensive case management or multiple service needs.

• Follow-up every 3 months or as needed.
• Maintain customer file and information according to standard.
• Conducts home visits as needed.

ADDITIONAL JOB FUNCTIONS

• Participate in, retain, and incorporate training as required.
• Provide effective customer service including, but not limited to; greeting, receiving and addressing clients with respect and dignity at all times.
• Perform all duties relative to special programs/projects as required.
• Provide input and make recommendations regarding program/departmental policies, procedures, and practices.
• Reports to and conducts additional duties as required by various funder guidelines and requirements.
• Filing, copying, scheduling appointments, answering phone calls, and returning calls.
• Maintaining office equipment (copier and printer) and supplies.
• Must be available to work evenings, weekends, holidays, and other shifts as necessary.
• Schedule may be changed at any time to accommodate program needs.
• Performs all other duties as assigned.