Chatbot Analytics & UX Design Intern
Summary
Intern analyzes chatbot performance data and helps design conversational flows to improve customer support in Shopee’s ecommerce platform.
- Perform data analysis to uncover gaps and improvement areas in chatbot performance and KPIs
- Assist in designing conversational flows with conditional logic to enhance chatbot solutions (training and guidance provided)
- Support the implementation of chatbot solution enhancements
- Perform ad-hoc problem solving to address chatbot-related issues
Job Description
- Perform data analysis to uncover gaps and improvement areas in chatbot performance and KPIs
- Assist in designing conversational flows with conditional logic to enhance chatbot solutions (training and guidance provided)
- Support the implementation of chatbot solution enhancements
- Perform ad-hoc problem solving to address chatbot-related issues
Requirements
- Currently pursuing a degree in Computer Science, Data Science and AI relevant disciplines
- Fresh graduates within 6 months of graduating will also be considered
- Strong business acumen
- Strong problem solving skills
- Excellent communication skills (written and verbal) in both English and BM
- Self-motivated & has the passion to work in a fast-paced and dynamic environment
- Demonstrated ability to learn fast, handle multiple tasks and meet deadlines
- Able to commit to a 3-6 months internship