Claims Adjuster Trainee

Description

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service.

Our company values can best be described with ABLE: to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success.

Onsite Location: West Hills, CA

Under the close supervision of the Training Supervisor, the Claims Adjuster Trainee performs essential functions within a structured trainee classroom environment to develop the skills and knowledge required to investigate, evaluate, and resolve automobile claims. This entry-level position combines comprehensive classroom instruction with practical, hands-on experience to ensure proficiency in all aspects of claims adjudication.

DUTIES AND RESPONSIBILITIES:

1. Successfully complete all assigned claims training programs in a classroom setting while demonstrating a solid understanding of the training material by achieving a cumulative score of 85% or higher on graded scenarios, quizzes, and the final exam;

2. Maintain a high level of professionalism and consistently adhere to all company policies and procedures;

3. Engage actively in learning sessions, demonstrating a clear understanding of the material covered;

4. Investigate automobile claims thoroughly to gather relevant information;

5. Evaluate claims to determine their validity and potential payout based on policy terms and conditions;

6. Resolve automobile claims efficiently and in a timely manner, ensuring customer satisfaction;

7. Ensure ongoing adjudication of claims within company standards, industry best practices and all state and federal regulations;

8. Stay updated on changes in regulations and company policies;

9. Document all investigations, evaluations, recommendations, and action plans accurately;

10. Maintain detailed and organized records in the claims management system;

11. Produce grammatically correct and clearly written correspondence including letters, memos, reports and claim file documentation;

12. Communicate effectively with claimants, policyholders, and other stakeholders through written and verbal means;

13. Must maintain regular attendance and punctuality throughout the training program, avoiding unexcused absences or tardiness;

14. Perform other duties as necessary to support the claims department and organizational goals;