Material Damage Specialist

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service.Our company values can best be described with ABLE: to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success. JOB SUMMARY:Under direction of Material Damage leadership, the Sr. Material Damage Field Appraiser performs the essential functions of the position, which includes but is not limited to: DUTIES AND RESPONSIBILITIES MAY INCLUDE:

• Ensures equitable settlement of damages and maintains good customer service and shop relations.
• Inspect and evaluate either in the field or virtually the degree of physical damage to vehicles for first and third party claims; complete detailed summary of damage and estimate cost of repair based on knowledge of equipment, parts and present values.
• Present estimates and reach agreed upon price with repair facility, and confirm assessment of damages and costs; negotiate settlements with related parties as necessary.
• Research actual cash value of vehicles and parts by gathering and analyzing current market information to reach a settlement for total losses.
• Take photographs of vehicle and physical damage to aid in the determination of liability and to substantiate findings; submit with completed reports and thorough documentation.
• Perform re-inspections and/or authorize supplemental repairs as necessary to ensure quality service and thorough restoration of damage.
• Maintain communication with clients throughout repair process; report initial evaluation and summary of damage, explain relevant procedures, respond to customer inquiries; provide complete, courteous and timely customer service.
• Keep abreast of current values of vehicles and parts, changes in the industry and in Company policies and procedures. Ensure ongoing adjudication of claims within company standards and industry best practices and regulations;
• Produce grammatically correct and clearly written correspondence including letters, memos, reports and claim file documentation;
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follows and enforces Aspire General Insurance/partner’s policies, procedure and work rules;
• Writes appraisals using licensed software;
• Regular and predictable punctuality and attendance
• Other duties as necessary.