Clinic Assistant / Patient Care Coordinator
Description
About the role
As an important member of our small, close-knit team, you will be the first point of contact for many of our patients, helping to create a warm and welcoming environment while ensuring a smooth and pleasant patient experience. This is a great opportunity for someone who enjoys interacting with people, takes pride in providing excellent service and would like to grow with a specialist healthcare practice.
Key responsibilities
Welcome patients and assist with registration, appointment scheduling and general enquiries.
Manage phone calls, messages and patient correspondence in a friendly and professional manner.
Coordinate investigations, referrals, hospital admissions, surgical bookings and follow-up appointments.
Handle billing, payment collection, insurance claims, Medisave claims and other administrative documentation.
Maintain accurate patient records using the clinic management system, ensuring patient confidentiality.
Assist with medication dispensing under appropriate supervision and clinic protocols.
Manage clinic supplies, medications and consumables, including stock checks and ordering.
Support the surgeon and clinic nurse with day-to-day administrative and operational needs.
Maintain a clean, tidy and welcoming clinic environment.
Work closely with the team to ensure smooth clinic operations and a high standard of patient service.
About you
GCE 'O' Level, 'A' Level, NITEC, Higher NITEC, Diploma or equivalent qualification.
Prior experience in a medical or specialist outpatient clinic is preferred, although training can be provided for suitable candidates.
Friendly, patient and service-oriented, with good communication and interpersonal skills.
Organized, meticulous and able to multitask effectively.
Responsible, dependable and able to work independently as well as part of a team.
Comfortable using computers and learning electronic medical record and clinic management systems.
Positive attitude, willingness to learn and ability to adapt to a growing practice.
Experience with insurance claims, Medisave and surgical or hospital coordination would be an advantage.
About us
We are a specialist general surgical practice in Singapore focusing endoscopy, advanced laparoscopic, and robotic procedures.
Benefits
A friendly, supportive and collaborative working environment.
Opportunity to be part of the founding team of a new specialist surgical practice.
On-the-job training and opportunities for professional development.
Opportunities for career growth as the practice expands.
Competitive salary commensurate with experience and qualifications.