Collections Specialist

About the role

We are hiring a results-driven collections specialist to take ownership of past-due accounts and drive consistent payment recovery. This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions. This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.

What you’ll be responsible for

Collections & payment recovery
Make 100+ outbound calls daily to customers with overdue invoices
Follow up consistently via calls and emails until payment resolution
Navigate gatekeepers and reach decision-makers responsible for payments
Handle objections and drive conversations toward payment commitments

Billing issues & case resolution
Investigate billing discrepancies and customer concerns
Identify root causes of delays and work toward resolution
Coordinate internally to resolve issues impacting payments

CRM management & documentation
Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)
Track customer interactions, payment commitments, and next steps
Ensure no account is left unattended or without follow-up

Customer communication
Communicate clearly and professionally with customers
Provide updates on payment status and issue resolution
Maintain a balance between firmness and professionalism in collections conversations

Process improvement & reporting
Identify recurring issues impacting collections
Share insights to improve processes and recovery rates
Maintain consistency in daily activity and reporting

Must-have experience & skills (non-negotiables)

• Proven experience in collections, accounts receivable, or high-volume outbound calling roles
• Comfortable making 100+ outbound calls per day consistently
• Strong objection-handling and negotiation skills
• Experience using CRM tools (Salesforce or similar)
• Excellent verbal and written English communication skills
• High attention to detail and accuracy in documentation
• Ability to manage multiple accounts and follow-ups simultaneously

What makes you a strong fit

• You are persistent and follow up until resolution
• You are confident handling difficult conversations
• You thrive in a target-driven, high-activity environment
• You take ownership of your performance and results

Key performance indicators (KPIs)

• Daily call volume (100+ calls/day)
• Number of payments collected / accounts resolved
• Follow-up consistency and response time
• Accuracy of CRM updates and documentation
• Reduction in outstanding receivables

Interview process

• Initial screening call
• Recruiter interview
• Final interview
• Offer & onboarding