Collections Specialist
About the role
We are hiring a results-driven collections specialist to take ownership of past-due accounts and drive consistent payment recovery. This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions. This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.
What you’ll be responsible for
Collections & payment recovery
Make 100+ outbound calls daily to customers with overdue invoices
Follow up consistently via calls and emails until payment resolution
Navigate gatekeepers and reach decision-makers responsible for payments
Handle objections and drive conversations toward payment commitments
Billing issues & case resolution
Investigate billing discrepancies and customer concerns
Identify root causes of delays and work toward resolution
Coordinate internally to resolve issues impacting payments
CRM management & documentation
Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)
Track customer interactions, payment commitments, and next steps
Ensure no account is left unattended or without follow-up
Customer communication
Communicate clearly and professionally with customers
Provide updates on payment status and issue resolution
Maintain a balance between firmness and professionalism in collections conversations
Process improvement & reporting
Identify recurring issues impacting collections
Share insights to improve processes and recovery rates
Maintain consistency in daily activity and reporting