Consultant - IT Portfolio Management
Summary
Designs, configures, and optimizes ServiceNow solutions to improve enterprise service management, working with clients on digital transformation projects.
Are you passionate about helping organizations maximize the value of their ServiceNow investment through innovative and scalable solutions?
Do you enjoy designing, integrating, and optimizing enterprise service management platforms that drive business transformation?
Are you looking for an opportunity to combine technical expertise, consulting, and leadership while working with customers across complex digital transformation initiatives?
At SoftwareOne, we help organizations unlock business value through cloud, software, and digital workflow solutions. We are looking for a ServiceNow Technical Consultant to join our team and lead the design, implementation, and optimization of ServiceNow solutions that improve operational efficiency, service delivery, and user experience.
As a ServiceNow Technical Consultant, you will act as a trusted advisor and technical expert, working closely with customers and internal teams to design, configure, integrate, and enhance ServiceNow solutions. You will provide technical leadership throughout the project lifecycle, ensuring solutions align with business requirements, industry best practices, and platform standards while supporting customer success and long-term platform adoption.
Key Responsibilities:
- Designing, configuring, and implementing ServiceNow solutions across service management and enterprise workflow environments.
- Providing technical leadership on integrations, application development, platform architecture, and ServiceNow best practices.
- Collaborating with customers and stakeholders to understand business requirements and translate them into scalable technical solutions.
- Supporting solution design, project scoping, effort estimation, and technical presales activities.
- Troubleshooting complex platform issues, conducting root cause analysis, and driving effective resolution strategies.
- Mentoring developers and implementation teams while contributing to knowledge sharing, reusable assets, documentation, and continuous improvement initiatives.