Digital Workplace Consultant (Level 2 Consultant)
Summary
Consultant designs and delivers Microsoft 365 solutions, migrates customers to cloud-based workplace tools, and provides expert support for Exchange Online, Teams, SharePoint, and security platforms.
Are you passionate about helping organizations transform the way they work through Microsoft 365 and modern workplace technologies?
Do you enjoy combining technical consulting, project delivery, and customer support to deliver exceptional business outcomes?
Are you excited by the opportunity to work with cloud, security, collaboration, and AI solutions while guiding customers through their digital transformation journey?
At SoftwareOne, we help organizations unlock the full value of Microsoft technologies through cloud, security, collaboration, and workplace transformation services. We are looking for a Digital Workplace Consultant to join our team and play a key role in delivering Microsoft 365 solutions while providing expert technical support that enables customers to work securely, efficiently, and collaboratively.
As a Digital Workplace Consultant, you will work across both project delivery and support services, helping customers implement, optimize, and support Microsoft 365 solutions. Acting as a trusted advisor and technical expert, you will lead workplace transformation initiatives, support cloud migrations, and resolve complex technical challenges while ensuring an exceptional customer experience throughout the lifecycle.
Key responsibilities:
- Designing and delivering Microsoft 365 solutions across Exchange Online, SharePoint Online, Teams, OneDrive, Intune, Security, and Compliance platforms.
- Leading migration and modernization projects, helping customers transition from legacy environments to cloud-based workplace solutions.
- Providing expert technical support for Microsoft 365 services, troubleshooting complex issues and collaborating with support teams to ensure timely resolution.
- Supporting customer engagements through assessments, workshops, solution recommendations, and technical advisory services.
- Contributing to presales activities, including requirements gathering, solution design, proposal support, and technical presentations.
- Creating high-quality technical documentation, sharing knowledge across teams, and contributing to continuous improvement initiatives.