Crew Chief - Virginia
Posted Updated
Position Summary:
As a Crew Chief at IHOP, you are a front-line leader who sets the tone for service and supports the team in delivering exceptional guest experiences. You lead by example, provide real-time coaching, and help maintain a high-energy, high-performance environment.
Responsibilities:
- Model exceptional guest service
- Support Servers during peak periods
- Coach team members in real time
- Assist with service flow and table management
- Communicate with kitchen and leadership
- Reinforce standards and expectations
- Support training of new employees
- Ensure compliance with policies and procedures
Skills:
- Leadership and influence
- Advanced guest service
- Coaching and feedback
- Communication skills
- Ability to manage multiple priorities
- POS and service system proficiency
Competencies:
- Leading Self: Personal Accountability, Work Ethic, Adaptability, Communication
- Learning Agility
- Leading Others: Influence Without Authority, Stakeholder Management, Execution Discipline, Decision Making, Problem Solving
Qualifications:
- Execution of multiple restaurant positions at a high level
- Ability to guide and support team members
- Consistent adherence to standards and procedures
- Accountability for performance and behavior
- Clear team communication
- Reliability and shift ownership
Physical Requirements:
- Standing and walking for extended periods
- Carrying and assisting with service duties
- Frequent bending and reaching
- Lifting up to 25 lbs regularly and 50 lbs occasionally
- High-volume environment
Work Environment:
Fun, fast-paced, and rewarding full-service restaurant environment with high team interaction. Nights, weekends, and holidays required
Benefits Available:
Medical, Dental, and Vision based on eligibility; 401k eligibility after one year and 1000 hours worked; Paid Time Off based on tenure and hours worked; Voluntary benefits including dental, vision, and supplemental coverage; Employee Assistance Program; State and local mandated benefits including paid sick leave in accordance with applicable law