Customer Acquisition Associate
Job Purpose
The Customer Acquisition Associate is responsible for acquiring new customers, converting leads into active riders/drivers, and supporting revenue growth by promoting the company’s mobility and leasing solutions. The role focuses on field and inbound sales, customer education, onboarding support, and maintaining strong customer relationships.
Key Responsibilities
Sales & Customer Acquisition
Identify, engage, and onboard new customers through field sales, referrals, walk-ins, and inbound leads.
Promote company products and services lease-to-own.
Conduct product demonstrations and clearly explain pricing, contracts, and value propositions.
Achieve individual and team sales targets on a weekly and monthly basis.
Lead Management & Conversion
Follow up on assigned leads promptly and maintain accurate records in the CRM system.
Convert qualified leads into signed customers by guiding them through the sales funnel.
Handle objections professionally and provide appropriate solutions to close deals.
Customer Onboarding Support
Support new customers through the onboarding process, including documentation and initial training coordination.
Ensure customers clearly understand contract terms, payment structures, and operational expectations.
Hand over onboarded customers smoothly to the Training team.
Reporting & Administration
Submit daily and weekly sales activity and performance reports.
Maintain accurate records of prospects, conversions, and customer feedback.
Share market insights, competitor activity, and customer feedback with the Sales Lead.
Collaboration & Compliance
Work closely with Sales, Training, Customer Support, and Operations teams to ensure a seamless customer experience and ensure all sales activities comply with company policies and legal required ethical standards.
Requirements
Required Qualifications & Experience
Diploma or Bachelor’s degree in Business, Marketing, Sales, or a related field (preferred).
1–3 years of experience in sales, customer acquisition, or field sales (experience in mobility, telecoms, fin tech, or asset financing is an advantage).
Strong communication and negotiation skills.
Ability to work independently and meet targets in a fast-paced environment.
Basic computer skills and familiarity with CRM tools.
Key Competencies
Results-driven and target-oriented
Excellent interpersonal and persuasion skills
Customer-focused mindset
Strong time management and organization
Problem-solving and adaptability
Benefits
- Career growth opportunities in a fast growing e-mobility startup.
- Work with a mission driven team focused on sustainability and clean mobility.