Customer Administration Executive

Open 38d

RESPONSIBILITIES & TASKS:

1.Billing

Ensure accurate and timely issuance of customer invoices and credit notes.
Collect and upload all EP-BB and manual meter readings into system within the required timeline.
Identify and resolve any billing issue, deviations, or errors promptly and proactively.
Respond to billing-related inquiries and disputes, providing clear and timely resolutions.
Support the integrity of billing data to ensure compliance with audit and reporting requirements.

2.Order Processing

Validate sales simulation, sales orders, contracts, and related documentation (e.g., quotations, approvals) to ensure completeness, accuracy and compliance with company policies and procedure.
Monitor and manage full lifecycle of sales orders, from order receipt to closure in the system.
Verify the physical/softcopy documents such as contract, delivery orders (DO), Return Material Authorization (RMA) and others related documentation are completed and properly signed and stamped by customer.
Monitor and update system statuses for sales orders, coordinating with internal stakeholders (e.g., Sales, Logistics, Finance) to ensure seamless execution.
Track and follow up on outstanding order documentation or issues to ensure timely closure.

3.Contract Setup and Maintenance

Review and validate the customer contract terms against the approved commercial offers and supporting documents.
Enter contract details into system based on approved sales order and signed contract.
Maintain and update contract amendments, extension, cancellations, or terminations in a timely manner.
Raise invoice request and/or credit note requests in accordance with contract changes.
Preparation termination letter upon request.
Create and manage project codes in system.
Monitor auto-invoicing tasks and ensure sub-system generated invoices are interfaced into Account Receivable system.

4.Others

Collaborate closely with cross-functional teams to clarify requirements, and resolve discrepancies.
Monitor and resolve outstanding items reflected in balance sheet reconciliations.
Generate and prepare timely operational reports.
Support month-end closing.
Identify process efficiencies and participate in continuous improvement initiatives to streamline workflows and improve accuracy and turnaround time.
Support internal and external audits by preparing and providing required documentations.

QUALIFICATIONS & REQUIREMENTS:

Diploma or Bachelor’s Degree in Accounting, Finance, Supply chain, or equivalent.
Minimum one (1) to two (2) years of relevant working experience in order management, contract administration, account receivables, finance, credit collections or billing.
Exposure to a shared services experience or multinational environments is an advantage.
Fresh graduates are also encouraged to apply.
Understanding of the AR process and basic financial/accounting principles.
Proficient in Excel and ERP systems (e.g., Oracle)
Ability to converse in mandarin (verbally and writing) is an advantage.