Customer Interaction Center Representative

Functional roles and responsibilities

• Welcome customers courteously, answer phones efficiently, and provide necessary support to enhance customer comfort and satisfaction until they are attended to by the relevant personnel.
• Participate in telemarketing activities during campaigns.
• Provide efficient and courteous handling of present customers or over the phone by offering necessary information, service booking, and guidance.
• Offer an efficient and courteous welcome to service customers by arranging seating and keeping them comfortable until attended to by the service advisor.
• Direct customers to the relevant advisor who will assist them.
• Call customers to get follow-up feedback on their visits to the ATM.
• Arrange for customers to be attended to promptly to reduce waiting time and enhance customer satisfaction.
• Support the reception in managing courtesy vehicles.
• Ensure cleanliness and hygiene are maintained in the reception area and that essential housekeeping standards are adhered to, representing an appropriate corporate image.

Education / Certification and continued education

High school certificate

Years of experience

1-2 years relevant experience

Knowledge and skills

• Customer service skills or certification is an advantage
• Exposure to a multicultural environment
• Well-groomed with a pleasant personality
• Excellent communication skills