Customer Relationship Executive

Functional roles and responsibilities

• Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance.
• Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to.
• Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction.
• Direct the customer to the relevant advisor who will attend to him.
• Call customers to get follow-up feedback on their visits to ATM.
• Be part of the telemarketing activities during campaigns.
• Support the reception in managing the courtesy vehicles.
• Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.

Years of experience

1-2 years relevant experience.

Education/certification and continued education

High school certificate.