Customer Quality Assurance Specialist
Summary
The Customer Quality Assurance Specialist conducts audits of work, analyzes performance results, and provides feedback to ensure consistency and process improvement in alignment with contractual requirements.
The Customer Service Quality Assurance Specialist is responsible for supporting the operation by conducting quality assurance audits, analyzing results, providing feedback, and ensuring quality consistency. Additional responsibilities include recommending process improvements in order to maintain quality in regards to contractual and internal requirements. Key Responsibilities Conduct daily, weekly, and monthly quality assurance audits of work as assigned by Leadership Prioritize workloads to e…