Customer Service Advisor | Spanish Market (Airline Project) REF 126711

Customer Service Advisor | Spanish Market (Airline Project)

Join an international customer service team supporting one of Europe's leading low-cost airlines. If you are passionate about helping customers, enjoy working in a fast-paced environment, and are looking for an opportunity to grow in the aviation industry, this could be the perfect role for you.

Your Responsibilities

Provide customer support via phone, email, and chat.
Assist customers with information requests, bookings, and sales inquiries.
Handle complaints and find effective solutions tailored to customer needs.
Manage booking processes, including creation, modification, and cancellations.
Support back-office operations such as ticket issuing, changes, and refunds.
Deliver accurate and timely information to help customers make informed decisions.
Ensure a positive customer experience by exceeding service expectations.
Identify customer needs through active listening and provide personalized support.

What We're Looking For

Native or fluent Spanish (C1/C2).
Good level of English (B2 minimum).
Previous experience in customer service, contact center, tourism, hospitality, or sales is valued.
Strong communication and problem-solving skills.
Customer-oriented mindset with empathy and attention to detail.
Ability to work in a dynamic environment and handle multiple tasks efficiently.

Schedule
Monday to Sunday
Operating hours: 08:00 to 21:00
2 rotating days off per week

What We Offer

Full-time position.
Paid training.
International and multicultural environment.
Career development opportunities.
Competitive salary package and additional benefits.

Location: Lisbon offices

Ready to take off with your career? Apply now and become part of a team dedicated to delivering outstanding customer experiences in the airline industry.