Customer Service Call Center Agent
Position Summary
This position is responsible for providing technical troubleshooting support by phone to internal users and/or external customers. This role troubleshoots ASA product issues, ensuring timely resolution and a high level of customer satisfaction. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced environment.
Key Responsibilities
- Respond to technical support requests via phone, email, chat, or ticketing system
- Diagnose and troubleshoot system issues with product
- Provide step-by-step guidance to users to resolve technical problems
- Document issues, resolutions, and processes
- Follow up with users to ensure issues are fully resolved
Qualifications
- 1–3 years of customer service troubleshooting support.
- Strong problem-solving and analytical skills
- Excellent communication and customer service skills
- Ability to explain technical concepts to non-technical users
- Strong organizational and time management skills
- Ability to prioritize and manage multiple tasks
- Electronics interest and/or experience a plus
Work Environment & Physical Requirements
- Primarily office environment
- May require occasional lifting of equipment (up to 25 lbs)
- May require after-hours or on-call support depending on business needs
Compensation & Benefits
- Competitive salary based on experience
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities