Customer Service Officer

Summary of the Job: (Primary function of the job)

• Assist sales in attending customers' needs and expectation

• Execute and follow up sales administrative works

• Maintain proper records of all sales related documents

Job Responsibilities: (Key responsibilities of the job)

• Attend to sales/Program enquiries, prepare and follow up sales quotation and proposal

• Maintain filing of all sales transactions records, quotation, PO, JO, invoice, etc.

• Send finalized Sales quote comprising material cost accepted by customer without markup to SCM to create Business Partner code master data or/and material purchase item BP

• Process job order and other documents until order is closed

• Follow up to ensure closure of quotation

• Follow up delivery schedule and arrange parts delivery to customers

• Attend to and follow up customer's issues until closure. Escalate to Sales if necessary

• Present sales reports, open PO list, RFQ Tracker, etc

• Manage DO & Invoices

• Support Finance in Debtors AR

• Generate Reports

• Perform tasks as and when assigned

Job Requirements:

• Min ITE/ Diploma (prefer Mechanical)

• Preferably 3 to 5 years in relevant work experience

• Proficient in MS Office/ Excel

• Good communication skills