Customer Service Officer (Upper Thomson)

Job Responsibilities

• Handle feedback and enquiries relating to vocational licensing through outbound calls and emails.
• Communicate with members of the public and provide written responses where required.
• Liaise with internal and external stakeholders to resolve feedback and enquiries.
• Follow established guidelines and procedures for feedback handling.
• Use Microsoft Office, Outlook and other common office applications to support daily operations.
• Learn and use internal systems, with on-the-job training provided.
• Perform other ad hoc duties as assigned.

Job Requirements

• Minimum Diploma qualification.
• Good written and spoken English communication skills.
• Ability to speak Mandarin is an advantage.
• Customer service experience is preferred.
• Good attendance and punctuality.

Duration/Working Hours:

1 year (Immediate)

Monday - Thursday : 8.30am - 6.00pm

Friday : 8.30am - 5.30pm

5 days

** We regret to inform only shortlisted candidate will be notified.