Customer Service Officer (Warehouse)
Posted Updated 7
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Description
Job Description
- Downloading BOM List & drawings
- Creating PO and Sales Orders in SAP
- Providing extended support for returns and credit (HDD)
- Processing orders
- Formatting customer-provided order Excel sheets
- Declaring DHL waybill information
- Managing ASP's outbound shipment requirements
- Handling battery shipments (AWB declaration as dangerous goods)
- Preparing quotations for parts availability (pricing, stock, sub-parts)
- Converting sales orders to invoices using VL10C (VA02 to verify ASP ship-to party code)
- Updating reports (300 & 400) to track sub-parts (SDE0107)
- Pre-alerting ASP with signed documents
- Uploading signed documents to SharePoint
- Providing manual documentation for specific ASPs (India, PT. Sharp)
- Managing the new incoming process (Receiving)
- Applying for SSD permits to the Philippines
- Coordinating with forwarders
- Reporting system issues affecting operations
- Investigating inventory vs. physical discrepancies impacting order processing
- Support Warehouse Activities
- Taking part in Stock Take and Audits
Requirements
- 2-3 year of experience
- Secondary education
- Work 5.5 days