Customer Service Representative (Catalan)

About the role

Do you speak Catalan bilingually? If you are looking for a new job opportunity in a top-tier company, this offer is for you!

At Grupo Crit, we are looking for Customer Service Managers with CATALAN for a major Banking company.

We are selecting people with excellent Customer Service skills and experience in banking companies, who are able to detect cross-selling opportunities

What you'll do

• Handling inbound calls from customers in the banking sector.
• Provide clear and concise information about financial products and services.
• Resolve issues and inquiries effectively and professionally.
• Identify cross-selling opportunities while providing exceptional service.
• Update and maintain accurate records in the CRM system.

What we're looking for

• Experience in Call Centers, sales, or cross-selling services is valued.
• Bilingual Catalan
• Results-oriented mindset and strong problem-solving abilities.
• Good computer skills and agility.
• Availability to work from Monday to Sunday.
• A degree in areas related to finance or business is valued.

How you'll work

• Contract through a temporary employment agency for 3 months + extensions.
• Training provided by the company.
• Part-time contract for a 38.5-hour weekly schedule
• Shifts available: split shift from 11:30 am to 8:00 pm (1h break from 4:00 pm to 5:00 pm); from 3:00 pm or 4:00 pm to 10:00 pm (30.5h weekly) or calendar shift from 10:00 am to 9:00 pm (1h break from 3:00 pm to 4:00 pm) - 35h weekly
• Work 5 days a week from Monday to Sunday, with 2 weekends off per month.
• Salary €9.71 gross, according to the Call Center collective agreement

Minimum requirements

If you are interested in this offer, sign up! Don't miss this great opportunity to grow with a leading company in its sector! Let's work together!