Customer Service Representative Lead

About Vantage Aviation:

Vantage is a fully integrated, multi-vertical business aviation firm that specializes in all things private aviation. Hangar leasing, fuel and ground handling support, aircraft management and charter services, flight training schools, and turbine maintenance services are all within our scope of capability and expertise. Vantage Aviation is a private equity backed, fully integrated business aviation firm pursuing FBO, MRO, and 135 charter acquisitions and development opportunities throughout North America.

We seek opportunities where airport sponsors and their aviation stakeholders can benefit from our highly integrated, full-service offering. Our menu of services meets the highest Minimum Standards of Service within the industry, allowing us to provide better service for all those who enjoy the benefits of general and business aviation.

Position Summary:

The Customer Service Representative Lead (CSR Lead) is responsible for overseeing front desk operations during assigned shifts while delivering exceptional customer service to aviation customers at Vantage Aviation’s FBOs. This role serves as the shift leader for Customer Service Representatives and acts as a key point of contact for customers, pilots, and internal team members.

The CSR Lead is expected to lead by example, support daily operational coordination, assist with training and mentoring team members, and ensure a professional, organized, and customer-focused environment. This position requires prior customer service experience in aviation, strong communication skills, multitasking ability, and the capacity to perform effectively in a fast-paced aviation environment.