Customer Service Representative
Job Title: Customer Service Representative
Department: Recreation
Location: The Weiss Center, The Zone and Burning Bush Community Center
Reports To: Customer Experience Manager & Facility Rental Specialist
Working Hours: Part-time, flexible
Status: Part-time, Non-exempt
Essential Functions
The part time staff is responsible for customer service and overseeing the daily operations of the three recreation centers during the evening and weekend hours. There will also be weekday daytime hours at the Weiss Center.
Duties and Responsibilities
- Develop and maintain a thorough understanding of the park district’s policies and operations and enforce them in a positive manner
- Carry out all rules and regulations of the park district community centers
- Follow all opening and closing procedures
- Ensure that there is a safe environment for the public and staff in the building
- Attend and participate in mandatory staff and training meetings
- Must be knowledgeable of park district programs and facilities to answer patron’s inquiries. (ie brochure, program & facility schedule etc.)
- In a professional manner, answer the phone and make assigned calls as required
- Assist patrons with registrations
- Greet patrons when entering and exiting the facility
- Keep supervisor(s) informed of any problems or special occurrences
- Be able to learn registration software (Community Pass) and be able to navigate areas such as facilities calendar, family lookup etc..
- Provide exceptional customer service to the customer
- Perform other duties and functions as assigned
Tasks Specific to when working in Weiss Office
- Count and balance the issued bank at the beginning and end of the shift (Weiss)
- Accept room rentals and or birthday parties
- Assist in locking up the office
- Log in packages and or deliveries
Tasks Specific when overseeing any of the three recreation centers
- Oversee the operations of the facility
- Complete building rounds and document as required every 15-25 minutes
- Keep accurate records of the gym and fitness club counts. (Weiss only)
- Setup and take down rental and or program spaces as scheduled
- Clean and or pick up trash
- Keep the bathrooms clean, paper towels and toilet paper filled
- Oversee rentals which includes, but not limited to:
- Communication with renter
- Set-up / take-down of room
- Collection of fees
- Walk through of facility with renter (before and after rental) to check the entire room for general condition, damage and or cleanliness
- Periodically check on the people and make sure that everything is going well during the rental
- Clean-up the rented or used room by returning tables and chairs to the storage area, Place garbage in bins and any other cleaning or take down that needs to be done
Required Qualifications:
- High school graduates
- Work well with public
- Staff must be willing to work flexible hours which are typically after 5p during the weekdays and anytime on the weekends. Ideal candidates would be available at minimum of 2 nightsand at least one weekend day per week
- Valid Driver’s License
- Ability to multi task
Paycom Job Titles included in this:
- Weiss – Customer Service Representative
- Weiss – Rental Supervisor
- Fitness Center - Customer Service Representative
- Zone - Customer Service Representative
- Zone Rental Supervisor
- Burning Bush - Customer Service Representative
- Burning Bush – Rental Supervisor
Reviewed - Dec 2024
ESSENTIAL FUNCTIONS PERTAINING TO JOB
1. In an 8 hour work day employee may:
a. Stand/Walk None 1-4 hours _X 4-6 hours 6-8 hours
b. Sit _ None 1-3 hours _X 3-5 hours 5-8 hours
c. Drive None X 1-3 hours 3-5 hours 5-8 hours
2. Employee may use hand(s) for repetitive:
Single Grasping Fine Manipulation Pushing & Pulling
3. Employee may use foot/feet for repetitive movement as in operating foot controls”
yes X no
4. Employee may: Not At All Occasionally Frequently
Bend X _
Twist X _
Squat X
Climb _ X
Reach X _
5. Employee will be required to perform the following work:
_ Sedentary Work Lifting 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.
X Light Work. Lifting 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. Even though the weight lifted may be only a negligible amount, a job is in this category when it requires walking or standing to a significant degree or when it involves sitting most of the time with a degree of pushing and pulling of arm and/or leg controls.
Light Medium Work. Lifting 30 pounds maximum with frequent lifting and/or carrying of objects weighing up to 20 pounds.
Medium Work. Lifting 50 pounds maximum with frequent lifting and/or carrying of objects weighing up to 25 pounds.
Light Heavy Work. Lifting 75 pounds maximum with frequent lifting and/or carrying of objects weighing up to 40 pounds.
Heavy Work. Lifting 100 pounds maximum with frequent lifting and/or carrying of objects weighing up to 50 pounds.
JOB CLASSIFICATION X Office/Clerical X Non-Office/Clerical