Customer Service Team Leader

Customer Service Team Leader Company: IMTS INSTITUTE Job Location: Noida, Uttar Pradesh, India Employment Type: Full-time Experience Required: 1+ years Salary: 30K35K a month Job Responsibilities: Manage and supervise the customer support and fee collection team. Handle student queries, complaints, and escalations. Monitor pending fee payments and ensure timely follow-ups. Set and achieve team targets for collections and customer support. Track team performance, call quality, and daily reports. Train and motivate team members to improve productivity. Coordinate with internal departments to ensure smooth student support. Compensation: 30,000.00 - 35,000.00 per month Benefits: Flexible schedule Leave encashment Paid sick time Paid time off Experience: Team Leader: 1 year (Required)Work Location: In person .