Team Leader - Customer Support

We are seeking a dedicated and experienced Team Leader for our Customer Support department. The ideal candidate will have a strong background in managing teams within the international voice process, ensuring high-quality customer service and support. As a Team Leader, you will be responsible for overseeing daily operations, guiding team members, and implementing strategies to enhance customer satisfaction. Key Responsibilities: - Lead and manage a team of customer support representatives, providing guidance and support to ensure they meet performance targets. - Monitor and evaluate team performance, providing feedback and coaching to improve service delivery. - Develop and implement training programs to enhance team skills and knowledge in customer support processes. - Collaborate with other departments to ensure seamless service delivery and address customer issues effectively. - Analyze customer feedback and service metrics to identify areas for improvement and implement necessary changes. - Maintain a positive and motivating work environment that encourages team collaboration and high performance. Required Skills: - Proven experience in customer support, particularly in an international BPO setting. - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Ability to analyze data and make informed decisions to improve service quality. - Familiarity with inbound and outbound customer support processes. If you are passionate about customer service and have the leadership skills to drive a team towards success, we encourage you to apply for this exciting opportunity.