Customer Success Manager/Account Manager (SaaS) in Thailand

仕事概要

【About Aldagram】
Aldagram (https://aldagram.com/en/) is a fast-growing SaaS company from Japan, building tools that empower teams to work smarter and more collaboratively.

【About Our Product】
— “KANNA” a Software as a Service (SaaS) Project management platform designed for non-desk industries such as construction, manufacturing, and real estate. Helps teams digitize on-site operations, track progress in real time, and connect field and office seamlessly. Now expanding across 10+ countries, including Thailand, Indonesia, and beyond.

【 Why This Role Is Exciting】
- Be the specialist driving enterprise client growth in Thailand — your work will shape our local success model.
- Bridge clients and product — turn customer insights into improvements that shape KANNA’s future roadmap.
- Join a fast-growing SaaS backed by Japan HQ, collaborating cross-functionally to influence both our product and how we run enterprise customer success in Thailand.
- Grow your career at our Southeast Asia regional hub — potential to evolve into future regional leadership roles.

【Job Description/Responsibilities】
As the Enterprise Account Growth Lead in Thailand, you will manage key enterprise clients from onboarding through adoption and expansion. You’ll ensure smooth implementation, drive product usage, and create business impact for both clients and Aldagram.

In this role, you will:
• Create WBS (Work Breakdown Structure) and lead onboarding process for new enterprise clients, ensuring quick and successful adoption.
• Understand each client’s organization and business goals to align our solutions effectively.
• Monitor usage and identify opportunities to improve engagement and retention.
• Propose and execute strategies for upselling, cross-selling, and multi-department expansion through Quarter Business Review etc.
• Collaborate with Sales, Product, and HQ teams to deliver a consistent and high-quality customer experience.

必須スキル

【About Aldagram】
Aldagram (https://aldagram.com/en/) is a fast-growing SaaS company from Japan, building tools that empower teams to work smarter and more collaboratively.

【About Our Product】
— “KANNA” a Software as a Service (SaaS) Project management platform designed for non-desk industries such as construction, manufacturing, and real estate. Helps teams digitize on-site operations, track progress in real time, and connect field and office seamlessly. Now expanding across 10+ countries, including Thailand, Indonesia, and beyond.

【 Why This Role Is Exciting】
- Be the specialist driving enterprise client growth in Thailand — your work will shape our local success model.
- Bridge clients and product — turn customer insights into improvements that shape KANNA’s future roadmap.
- Join a fast-growing SaaS backed by Japan HQ, collaborating cross-functionally to influence both our product and how we run enterprise customer success in Thailand.
- Grow your career at our Southeast Asia regional hub — potential to evolve into future regional leadership roles.

【Job Description/Responsibilities】
As the Enterprise Account Growth Lead in Thailand, you will manage key enterprise clients from onboarding through adoption and expansion. You’ll ensure smooth implementation, drive product usage, and create business impact for both clients and Aldagram.

In this role, you will:
• Create WBS (Work Breakdown Structure) and lead onboarding process for new enterprise clients, ensuring quick and successful adoption.
• Understand each client’s organization and business goals to align our solutions effectively.
• Monitor usage and identify opportunities to improve engagement and retention.
• Propose and execute strategies for upselling, cross-selling, and multi-department expansion through Quarter Business Review etc.
• Collaborate with Sales, Product, and HQ teams to deliver a consistent and high-quality customer experience.

歓迎スキル

【 Preferred Skills 】
・Experience as an Enterprise Customer Success Manager
・Experience managing a customer success team.
・Experience creating and implementing customer success strategies in previously belonged organizations.
・Experience working with SaaS products or at start-up companies

求める人物像

応募概要

給与

Determined based on your experience

※Only successful applicants will be contacted after screening of documents.

勤務地

101 True Digital Park, Pegasus Building, 5th Floor, Sukhumvit road, Bangchak, Prakanong, Bangkok 10260

雇用形態

Full time employee

勤務体系

Full time
※Based on the Bangkok office's work rules

試用期間

福利厚生

Annual Leave: 10 days (valid from your first year to your third year)
Sick leave: 30 days
Personal leave: 3 days
Maternity leave: 98 days
Sterilization leave: If you undergo sterilization surgery, you will receive paid leave for the period that the doctor recommends.
Military leave: 60 days
Personal development leave: 30 days or 3 times
Overtime Pay: Applicable
Able to use from day 1 of employment: Example: laptop, cell phone, etc.
Allowances used for business (taxi, airplane, hotel, etc.) will be fully covered and reimbursed upon approval. In general, you must request and notify the company in advance when reimbursing a business trip.
Reimbursed commuting expenses per month
[Commuting by Train or Bus]
- Up to 3,000 THB maximum including tax