Customer Success Manager - English & German
- Build strong, trusted relationships with mid‑market and enterprise stakeholders in the DACH region, becoming a strategic partner in their language‑learning initiatives.
- Deliver a smooth onboarding experience, ensuring customers successfully adopt the platform, maximize engagement, and achieve measurable business outcomes.
- Monitor customer usage and KPIs through dashboards, sharing insights and best practices that demonstrate ROI and drive business outcomes.
- Own the renewal process across your portfolio, including surfacing risks early, building renewal plans, and collaborating with Sales on strategy where needed.
- Identify and qualify upsell and expansion opportunities that align with customer needs and contribute to net revenue retention.
- Present clear, data‑driven insights to influence customer decision‑making and internal learning strategies.
- Share market and customer feedback with Product, Sales, and Marketing to help shape the roadmap and commercial positioning.
- Stay informed on trends in the DACH corporate learning and EdTech landscape to provide relevant, consultative guidance.
- Generate customer advocates, case studies and success stories that highlight engagement, outcomes, and ROI.
- Native-level German and fluent English
- Minimum 2 years of experience in Customer Success, Account Management or similar client‑facing roles within a SaaS environment
- Experience managing mid‑market or enterprise customers, ideally with multi-stakeholder relationships
- Ability to interpret customer data and use insights to demonstrate ROI and influence decision-making
- Strong consultative approach with a customer-centric and solutions-focused mindset
- Ability to collaborate effectively with cross-functional teams such as Sales and Product
- Strong organisational skills and the ability to manage multiple accounts and priorities at once
- Confidence working with CRM systems, dashboards and common SaaS tools