Product Operations Manager
About Us
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.
About the Role
As a member of Twitch's Revenue team, you'll use your industry and product acumen, and experience in digital advertising solutions to help grow Twitch Advertising revenue.
We are looking for a detail-oriented, client service focused Customer Success Manager with advertising experience that will work hand in hand with product and business development. The Customer Success Manager will be a crucial member of a growing team that will support Twitch in meeting its objectives and providing best in class client service to our clients that are specifically interested in our influencer marketing products. The ideal candidate will have experience with client management, media planning, and campaign operations.
You can work in San Francisco, CA; Los Angeles, CA; Seattle, WA; or New York, NY.
You Will:
-
Campaign Management:
- Work with the finance team on any client approvals and revenue recognition
- Own pre-sale process related to media planning and internal IOs
- Be client facing point of contact to ensure smooth execution and delivery
- Guide clients through internal purchasing tools
Client Management:
- Provide highest level of customer service to internal clients, as a key point person for media plans and campaign operations
- Work to manage any custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered
- Kick-off campaign with clients and manage all timelines, assets and opportunities for optimization
- Assist in pre-sale pipeline management, reporting, and opportunity accuracy
- Work with Campaign Operations to troubleshoot live campaigns
- Maintain up-to-date knowledge of Twitch's site features and products
You Have:
- 4+ years of online media/planning experience
- Experience helping clients execute media campaigns
- Excellent written, presentation and oral communication skills
- Excellent collaboration skills
- Able to proactively troubleshoot and problem solve quickly and though the proper escalation process
- Works well with others in high-energy environment with minimal supervision
- Experience and comfortability working with technical product teams
Bonus Points
- Work experience in online media
- Previous agency experience
Perks
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Job ID: TW9305
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at .
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.
Skills
As published by greenhouse · 19 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (3)
- LinkedIn Profile optional
- Website optional
- What is your expected total base pay compensation for your next role. Please do not disclose current or past compensation. optional
Pick from a list (16)
- How would you describe your experience with Twitch? (Select one)
- How many years have you been active on the platform?
- Do you have experience in the Creator Economy beyond Twitch?
- Are you currently a Twitch employee?
- Are you open to relocation?
- Are you a current employee with Amazon or any Amazon subsidiary (outside of Twitch)?
- Have you previously applied to Amazon or any Amazon subsidiary?
- Have you previously been employed by Amazon or any Amazon subsidiary?
- Are you subject to a non-competition agreement or other agreement that would preclude or restrict your employment at Amazon?
- If offered employment by Amazon, would you be legally eligible to begin employment immediately?
- Your response is mandatory when applying for a U.S.-based position. Do you need, or will you need in the future, any immigration related support or sponsorship from Amazon in order to begin or continue employment with Amazon?
- Have you held H-1B status, or had an H-1B petition approved on your behalf, within the preceding 6 years for an employer other than a cap exempt institution?
- In which country/region do you have citizenship?
- Since obtaining your most recent citizenship, did you afterwards become a permanent resident in any other country/region? This does not include temporary statuses such as student visas or time-limited work permits.
- For the sole purpose of determining export licensing requirements, please provide your country of citizenship or legal permanent residence, whichever was obtained last.
- Would you like to be considered for future opportunities at Twitch when you apply?