Customer Success Manager (with English and German)
• Taking care of maintaining and developing relationships with clients and subcontractors.
• Continuously communication and improvement of cooperation with clients.
• Daily registering problem cases (claims management) and informing/escalating to the internal team.
• Client account management.
• Onboarding of the clients
• Demo preparations of the software and apps.
• Cooperation with product team.
Will be a plus:
• Experience in working with business clients.
• Experience in a startup environment.
• Excellent English and German communication skills, both written and spoken.
• 1+ years experience in SAAS products (customer support, account management, partner management).
• You are empathic and communicate proactively, fast, and politely.
• You are a confident user of MS Office & PC in general.
In return, we offer:
- A chance to shape the product as we actively develop.
- Autonomy to achieve common goals without micromanagement.
- Opportunities for personal and professional development.
- A dynamic and diverse team with unique backgrounds and interests!
- Medical Insurance for Ukraine.
- Possible business trips around the world to meet with potential clients.
- Generous time off including 20 days of Vacation and 25 days of Sick leave, 3 Days off, and 2 Days for Self Development