Customer Support Executive - New Zealand Market

Open 31d

Job Responsibilities:

Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.
As a first point of contact, promote a unified and professional image of the Customer Support Center (CSC) and FUJIFILM Business Innovation as a whole.
Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximize device up time and minimize escalations to Engineers or Technical Specialists.
Correctly identify call type, utilize appropriate system resource and adhere to logging procedures.
Processing of consumables and supplies orders for customers.
Conduct daily activities in accordance with FUJIFILM Business Innovation’s policies, procedures and code of conduct.
Conduct daily activities in a quality and environmentally responsible manner in accordance with FUJIFILM Business Innovation’s policies.

Requirements:

Degree in any discipline. Fresh graduates are encouraged to apply.
At least one (1) year of experience in a Contact Centre, Customer Service, Helpdesk, or Customer Support environment is preferred.
Excellent verbal and written communication skills in English with strong interpersonal skills.
Passionate about delivering excellent customer service and creating positive customer experiences.
Strong analytical, troubleshooting, and problem-solving skills with a solution-oriented mindset.
Proficient in Microsoft Office applications and comfortable learning new systems, technologies, and support tools.
Ability to multitask, prioritize work effectively, and maintain attention to detail in a fast-paced environment.
Self-motivated and able to work independently while contributing effectively within a team.
Maintains a strong attendance record, demonstrates punctuality, and understands the importance of schedule adherence in a customer support environment.
Demonstrates professionalism, accountability, adaptability, and a willingness to continuously learn and develop new skills.
Knowledge of customer data confidentiality, security awareness, and company compliance requirements.
Willing to work on rotational shifts and public holidays.