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CyberCare

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Customer Support (live-chat)

Open 46d posting dated 10 hours ago · reposted 4× · 4 open copies

Customer Support (live-chat)

Hi there! We’re CyberCare—a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.

We’re redefining what support looks like. While AI handles the routine tasks, you step in for everything that matters: sharp troubleshooting, real problem-solving, and the kind of empathy no automation can replace.

What Makes You a Strong Match

  • Fluency in English.

  • Basic know-how of Windows/MacOS.

  • Confidence in multitasking and providing technical support.

  • A calm, customer-first mindset - even under pressure.

  • Positive, proactive, and motivated attitude.

  • Ability to work rotating day and evening shifts full-time.

  • Ability to work remotely from Ivano Frankivsk.

What You’ll Do and Learn

  • Support NordVPN customers via live-chat. No phone calls over here!

  • Troubleshoot tech issues and help with billing inquiries.

  • Make customers happy by resolving their concerns.

  • Turn users into fans through top-notch support.

  • Bring empathy, patience, and a positive vibe to every interaction.

The Perks of Joining Us

  • Smooth start in tech with onboarding & mentorship.

  • Office in Cyber City + option to work from home twice a week (after probation period).

  • Health insurance, free in-house 24/7 gym & workout sessions.

  • Kitchen full of snacks & bakery goods on Fridays.

  • Various internal and online training, books - everything you need to reach your full potential.

  • Clear growth path - move inside of CyberCare or Tesonet.

Compensation:

  • Salary from $929/month (plus performance bonus up to $265 /month) + annual salary reviews.

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What this application asks

ashby

Name, Email, Resume

  • Phone number
  • Where did you hear about CyberCare? choose one
  • What made you interested in this role? written answer · optional
  • Are you currently located in Ukraine? yes / no
  • In which city are you currently looking for a job? choose one
  • Would you be able to attend our 6 working days onboarding training from 9 am to 5 pm (remote)? yes / no
  • Are you open to work two rotating shifts (9:00–17:30 and 16:00–01:00)? yes / no
  • Would you be able to work on a rolling schedule (including weekends)? yes / no
  • How do you evaluate your English language knowledge (speaking and writing)? choose one
  • Would the stated salary match your expectations (fixed salary of $929/month plus performance bonus up to $300 month)?
  • Please note that your answers will be used to determine whether we will consider your application further. choose any
  • Is it relatively calm with the shelling right now (if you live in a frontline region)? written answer
  • How often is the power turned off? written answer
  • Can you complete an 8-hour shift in case of a power outage? written answer
  • Does your internet work during a blackout? written answer
  • Do you have an EcoFlow or a generator at home? Maybe a powerbank or something like that? written answer

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