Customer Support (live-chat)

Customer Support (live-chat)

Hi there! We’re CyberCare—a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.

We’re redefining what support looks like. While AI handles the routine tasks, you step in for everything that matters: sharp troubleshooting, real problem-solving, and the kind of empathy no automation can replace.

What Makes You a Strong Match

• Fluency in English.

• Basic know-how of Windows/MacOS.

• Confidence in multitasking and providing technical support.

• A calm, customer-first mindset - even under pressure.

• Positive, proactive, and motivated attitude.

• Ability to work rotating day and evening shifts full-time.

• Ability to work remotely from Ivano Frankivsk.

What You’ll Do and Learn

• Support NordVPN customers via live-chat. No phone calls over here!

• Troubleshoot tech issues and help with billing inquiries.

• Make customers happy by resolving their concerns.

• Turn users into fans through top-notch support.

• Bring empathy, patience, and a positive vibe to every interaction.

The Perks of Joining Us

• Smooth start in tech with onboarding & mentorship.

• Flexibility to work remotely from Rivne, with occasional visits to our Lviv office for team meetings, team-building, and other activities

• Private health insurance (after 6 months)

• Kitchen full of snacks.

• Various internal and online training, books - everything you need to reach your full potential.

• Clear growth path - move inside CyberCare.

Compensation:

• For full-time, a fixed salary of $929/month gross (plus performance bonus up to $368 /month gross) + annual salary reviews.