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Nexi Group

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CUSTOMER SUPPORT OFFICER

Open 28d
This position is no longer accepting applications(closed Aug 4, 2026).

At Nexi, we’re simplifying the future of digital payments, and the real impact starts with our people. Every colleague plays a role in defining what comes next: new ideas, new solutions, and new ways to simplify life for millions across Europe.​

We combine the scale of a European leader with the dynamism of a fast-moving tech company. Here, your skills, curiosity, and ambition don’t just support the business, they shape the industry and the experiences people rely on everyday.​

About Your Future Role

In this position, you will:

  • Perform system monitoring trough specified applications and tools
  • Raise incident reports, track ongoing issues, provide proper and up to date information to relevant teams
  • Use computerized system for tracking, information gathering, and/or troubleshooting
  • Use established procedures, but can deviate when needed, and require only general supervision
  • Handle customer service inquiries and problems via the telephone or email
  • Working in 24/7 shifts

What We Value in You
We’re looking for someone eager to make a difference.

Essential Qualifications:

  • High school diploma or equivalent experience
  • Knowledge of banking & association rules and regulations
  • Fluent in English
  • Very good knowledge of Microsoft tools
  • Ability to read, write, type, complete basic arithmetic and multitask
  • Customer service and research skills required
  • Verbal Communication and Phone Skills

What’s in it for You?

  • Attractive salary and a competitive benefits package to reward your expertise and contributions
  • Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
  • Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
  • Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

Life and Culture at Nexi
With over 9,000 colleagues across 25 countries, we're one international team driven by curiosity, ambition, and a passion for innovation. Discover our culture, our values, and how we´re shaping the future of digital payments. Visit our Life at Nexi page.

Diversity and Inclusion Commitment
At Nexi, diversity and inclusion are at the heart of who we are. By embracing differences and fostering respect, we build a culture where every individual has the opportunity to learn, grow, and succeed.

Next starts with you, everyday
At Nexi, our next idea, our next innovation, starts with you. Join us today.

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