Data Centre Resident Engineer

Role: Data Centre Resident Engineer

Working hours:12 hour shift, 2 days work 2 days off (most likely - day night off off), work days will be on rotations (Day, night shift)

Job Description

We are seeking a detail-oriented and analytical Data Centre Resident Engineer to join our team in Singapore. In this role, you will be responsible for the day-to-day operations and maintenance of our data center infrastructure, ensuring optimal performance, reliability, and security of our critical systems. As a resident engineer, you will provide on-site technical support and be the first point of contact for operational issues, working efficiently to resolve incidents and maintain our infrastructure at peak performance.

- Conduct regular physical inspections of IT infrastructure and equipment

- Monitor and report on the operational status of systems, servers, and network devices

- Identify and escalate hardware issues or anomalies to the appropriate technical teams

- Document findings and maintain accurate health check records

- Provide secure escort services for authorised personnel, vendors, and contractors within restricted data centre areas

- Verify access credentials and ensure compliance with security protocols

- Maintain visitor logs and ensure all escorted activities adhere to facility security policies

- Safely handle and relocate IT equipment, servers, and hardware within the data centre

- Coordinate with technical teams to ensure proper handling procedures

- Update asset inventory and configuration records following equipment moves

- Ensure compliance with safety standards and minimise operational disruption

- Perform tape backup operations, including loading, unloading, and storage of backup media

- Follow established backup schedules and procedures

- Verify backup completion and report any failures or issues

- Maintain secure storage and proper labelling of backup tapes

- Coordinate with off-site storage vendors as required

- Respond to urgent on-site support requests from remote technical teams

- Assist with KMS (Key Management System) access requests

- Support GDC (Government Data Centre) security seal requests and verification

- Manage rack access permissions and maintain the RE Rack Access List

- Perform other operational tasks as assigned to support data centre operations

Qualifications

- Proven experience in data center operations or IT infrastructure management

- Strong knowledge of server hardware, networking equipment, and data center architecture

- Proficiency with monitoring and alerting systems commonly used in data center environments

- Solid understanding of physical infrastructure components including cooling, power distribution, and backup systems

- Experience with incident response and troubleshooting methodologies

- Excellent organizational and documentation skills

- Strong analytical and problem-solving abilities

- Effective communication skills and ability to work collaboratively with technical teams

- Preferred: ITIL certification or equivalent industry certification

- Preferred: Experience with data center management tools and software

- Preferred: Knowledge of industry standards such as ISO 27001 or Uptime Institute best practices

- Preferred: Experience with virtualization platforms and cloud infrastructure