Data Centre Resident Engineer
We are looking for a skilled and dedicated Data Centre Resident Engineer to join our team in Singapore. The ideal candidate will have hands-on experience managing data center operations, troubleshooting technical issues, and ensuring the smooth functioning of critical infrastructure. If you have a passion for technology and thrive in fast-paced environments, we want to hear from you!
Job Description
We are seeking a detail-oriented and analytical Data Centre Resident Engineer to join our team in Singapore. In this role, you will be responsible for the day-to-day operations and maintenance of our data center infrastructure, ensuring optimal performance, reliability, and security of our critical systems. As a resident engineer, you will provide on-site technical support and be the first point of contact for operational issues, working efficiently to resolve incidents and maintain our infrastructure at peak performance.
- Conduct regular physical inspections of IT infrastructure and equipment
- Monitor and report on the operational status of systems, servers, and network devices
- Identify and escape hardware issues or anomalies to the appropriate technical teams
- Document findings and maintain accurate health check records
- Provide secure escort services for authorised personnel, vendors, and contractors within restricted data centre areas
- Verify access credentials and ensure compliance with security protocols
- Maintain visitor logs and ensure all escorted activities adhere to facility security policies
- Safely handle and relocate IT equipment, servers, and hardware within the data centre
- Coordinate with technical teams to ensure proper handling procedures
- Update asset inventory and configuration records following equipment moves
- Ensure compliance with safety standards and minimise operational disruption
- Perform tape backup operations, including loading, unloading, and storage of backup media
- Follow established backup schedules and procedures
- Verify backup completion and report any failures or issues
- Maintain secure storage and proper labelling of backup tapes
- Coordinate with off-site storage vendors as required
- Respond to urgent on-site support requests from remote technical teams
- Assist with KMS (Key Management System) access requests
- Support GDC (Government Data Centre) security seal requests and verification
- Manage rack access permissions and maintain the RE Rack Access List
- Perform other operational tasks as assigned to support data centre operations
Qualifications
- Proven experience in data center operations or IT infrastructure management
- Strong knowledge of server hardware, networking equipment, and data center architecture
- Proficiency with monitoring and alerting systems commonly used in data center environments
- Solid understanding of physical infrastructure components including cooling, power distribution, and backup systems
- Experience with incident response and troubleshooting methodologies
- Excellent organizational and documentation skills
- Strong analytical and problem-solving abilities
- Effective communication skills and ability to work collaboratively with technical teams
- Preferred: ITIL certification or equivalent industry certification
- Preferred: Experience with data center management tools and software
- Preferred: Knowledge of industry standards such as ISO 27001 or Uptime Institute best practices
- Preferred: Experience with virtualization platforms and cloud infrastructure