Data Engineer & Site Supervisor
Summary
Based at Ocean Network Express's Singapore regional office, this operations support and customer service lead role manages end-to-end container shipment bookings, bill of lading issuance, customer escalations, and freight documentation for global ocean freight. Requires 1–3 years of shipping/freight experience and proficiency in SAP, EDI tools, and Office 365.
Salary: $5,500 – $8,000 per month
Company: OCEAN NETWORK EXPRESS (SINGAPORE) PTE. LTD.
Location: 7 straits view, Marina One East Tower / Maritime Square (Central Region), Singapore
Employment Type: Full-time
Working Hours: 5 days per week
Salary: SGD 5,500–8,000 per month
About the role
We are seeking an organized, proactive, and resilient professional to join our regional office in Singapore in a dual capacity as Operations Support Executive & Customer Service Lead. Operating within global maritime shipping and container logistics, the successful candidate will oversee day-to-day ocean freight documentation, booking execution, customer inquiry escalations, and regional operational workflows to support seamless global supply chain activities.
Key responsibilities
Manage end-to-end container shipment bookings, bill of lading issuance, vessel space allocations, and transshipment schedules across regional trade lanes.
Lead customer support operations, serving as the primary escalation point for corporate key accounts, freight forwarders, and logistics partners.
Coordinate with marine operations, terminal planners, and port authorities (PSA) to monitor vessel arrival schedules and resolve cargo equipment bottlenecks.
Track key performance indicators (KPIs), order fulfillment turnaround times, and customer satisfaction metrics to implement operational service improvements.
Process freight rate invoices, shipping documentation compliance, customs documentation clearances, and monthly operational billing reconciliations.
Maintain systematic digital archives, shipping manifests, and customer correspondence logs in strict compliance with corporate guidelines and the Personal Data Protection Act (PDPA).
Cooperate closely with regional sales, trade management, and network operations teams to optimize equipment positioning and service reliability.
About you
Diploma or Bachelor’s degree in Maritime Studies, Supply Chain Management, Logistics, Business Administration, or a related discipline.
1 to 3 years of experience in shipping operations, customer service leadership, or freight forwarding within container shipping lines or global logistics MNCs.
Proficient in maritime enterprise systems (such as SAP, cargo booking portals, EDI tools) and Microsoft Office 365 (Word, Excel, PowerPoint, Outlook).
In-depth understanding of international trade terms (Incoterms), maritime shipping documentation, and customs clearance procedures in Singapore.
Strong analytical, problem-solving, and conflict-resolution capabilities with high attention to detail in high-volume transport environments.
Excellent written and verbal English communication skills with the stakeholder management tact needed to manage diverse client accounts.
Benefits
Competitive base salary with 13th-month Annual Wage Supplement (AWS) and variable performance bonuses.
Comprehensive outpatient, specialist, dental, and hospitalization medical coverage for employees and eligible family members.
Generous annual leave entitlement, wellness stipends, and flexible benefit spending allowances.
Prime Grade-A office location near HarbourFront and Marina Bay MRT stations with flexible hybrid working arrangements.
Structured career growth pathways, maritime industry training programs, and global mobility opportunities.