Database Infrastructure Support Engineer

Role & responsibilities

• 6 to 12 years of experience in database engineering or administration is necessary.
• 6 to 12 years of experience with modern DB solutions like PostgreSQL, RDS, Oracle, SQL Server, Snowflake.
• 5+ years knowledge and experience in Database Performance, Tuning and Optimization (PTO) Excellent knowledge in system views and system stored procedures
• 5+ years hands on experience with database security, auditing, backup/restore, DR and high availability
• 5+ years experience with data partitioning, indexing best practices, resource governor, extended events. Experience with DTS and SSIS Packages.
• 5+ years knowledge of applicable data privacy practices and laws. Knowledge of Incident/Problem Management and is familiar with ITIL processes in a critical production environment.
• 5+ years of experience with ticketing systems: Familiarity with help desk or ticketing software such as ServiceNow or JIRA, for tracking and managing technical cases.

Preferred candidate profile

• Able to make quick decisions and resolve complex technical problems
• Ability to manage through shift changes and effectively transition open and unresolved issues.
• Ability to adapt, learn new technologies, develop new processes, and improve procedures.
• Excellent documentation skills.
• Ability to write, read, interpret, and edit complex documents and correspondence with team members and stakeholders.
• Excellent verbal and written communication skills.
• Ability to work peak, off-peak, weekend, and holiday shifts.
• Ability to communicate and respond effectively with clients, associates, and stakeholders.
• Ability to perform problem-solving, use logic, and creative thought processes to resolve complex technical problems.