Deal Desk Analyst II - Human Resources Outsourcing (HRO)

ADP is hiring a Deal Desk Analyst II – Human Resources Outsourcing within our Commercial Operations Center of Excellence (CoE)

*This is a hybrid role based out of our Maitland, FL, Tempe, AZ office. Qualified candidates must live within commutable distance to one of these locations. *

This is a highly customer centric, engaging, and instrumental role in driving early-stage customer success within the Human Resources Outsourcing (HRO) organization. We are seeking an individual who has high energy, likes to win, and thrives where things move fast, and deadlines must be hit without exception. You will serve as a trusted advisor to Sales teams in their pre and post-sales process, working directly with clients to onboard and transition to ADP.

Responsibilities:

• Serve as liaison between BU Divisions and team, providing feedback on best practices and training requirements as needed.
• Provide highly engaged, client focused and just-in-time support for sales partners for efficient support and problem resolution. Including managing escalations with internal team members, sellers and brokers.
• Maintain personal performance while balancing feedback and requests from divisional sales partners.
• Lead cross functional projects to enable efficient and effective support of our clients, including Copilot, slack and CRM system updates and adjustments as needed.
• Manage and validate client data by working directly with Sales, Brokers, Clients and Implementation teams to ensure accurate collection of key documentation (ex. PEO Health and benefits new business prospect applications, 401k benefit forms, etc).
• Grow and coach team on subject matter expertise in federal/state/local guidelines, system understanding maintaining an analytical mindset, providing end to end support of requests from sellers.
• Manage effective communication of updates, challenges and changes across Sales and key stakeholders to ensure outstanding client support experience.
• Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.

Qualifications:

• A college degree is nice to have but not required. What’s more important is having the skills to do the job. Other forms of acceptable experience include:
• At least 3-5 years of business operations, customer operations/success/onboarding, sales operations experience or systems integration environment.
• Ownership mindset, customer excellence, system and data curiosity and high ethical standards.
• Have strong relationship building skills, the ability to collaborate in a cross functional environment and the ability to handle confidential matters.
• Proven ability to work effectively both independently and in a team-based environment.
• Ability to work in a fast-paced, performance-based environment and meet deadlines.
• Excellent written and verbal communication skills, along with organizational and time management.
• Knowledge of HR, medical and Payroll industry tools and best practices preferred.
• Strong Excel, Sales Enablement Tools (CRM, Call monitoring, Seismic, etc.), MS Word and PowerPoint skills preferred.