Delivery manager | Banaglore, India | JPMC

Role Overview

We are seeking an experienced Delivery Manager with 10+ years of experience in IT Delivery, Programme Management, and Client Engagement within the Banking, Financial Services, and Capital Markets (BFSI) domain. The ideal candidate will be responsible for managing large-scale technology programmes, leading distributed delivery teams, driving stakeholder engagement, ensuring successful project execution, and delivering business outcomes aligned with client objectives.

The candidate should possess strong experience working with Tier-1 financial institutions, managing complex digital transformation initiatives, application development programmes, cloud migration projects, data platforms, or enterprise modernisation programmes.

Key Responsibilities Delivery & Programme Management

• Lead end-to-end delivery of technology programmes and strategic initiatives.
• Own project planning, delivery governance, risk management, and financial tracking.
• Ensure projects are delivered on time, within budget, and meet quality standards.
• Manage multiple concurrent projects and cross-functional delivery teams.
• Establish delivery metrics, KPIs, and executive reporting mechanisms.
• Drive continuous improvement initiatives across delivery processes.

Client & Stakeholder Management

• Act as the primary point of contact for business and technology stakeholders.
• Build strong relationships with banking and financial services clients.
• Lead steering committee meetings, governance reviews, and executive presentations.
• Manage client escalations and ensure timely resolution of delivery risks.
• Collaborate with business leaders to define strategy, scope, and priorities.

Team Leadership

• Lead and mentor project managers, architects, engineering leads, and delivery teams.
• Drive resource planning, workforce management, and capacity forecasting.
• Foster a culture of accountability, collaboration, and innovation.
• Support performance management and skill development initiatives.

Risk, Compliance & Governance

• Identify delivery risks and implement mitigation strategies.
• Ensure adherence to banking regulatory requirements and security standards.
• Manage audit compliance, operational risk controls, and governance frameworks.
• Maintain programme documentation, reporting, and change management processes.

Financial Management

• Own programme P&L, budgeting, forecasting, and revenue tracking.
• Monitor project profitability and utilisation metrics.
• Drive account growth through proactive identification of new opportunities.
• Support contract negotiations, scope management, and resource planning.

Required Skills & Experience Delivery Management

• 10+ years of overall IT experience.
• 5+ years in Delivery Manager, Programme Manager, Senior Project Manager, or Account Delivery Manager roles.
• Proven experience managing large enterprise engagements ($1M+ programmes preferred).
• Strong expertise in Agile, Scrum, SAFe, Waterfall, and Hybrid delivery models.
• Experience leading geographically distributed teams.

Banking & Financial Services Domain

• Strong experience with Banking, Investment Banking, Consumer Banking, Commercial Banking, Wealth Management, Capital Markets, Payments, Treasury, Risk, or Regulatory Reporting domains.
• Understanding of banking technology ecosystems and regulatory environments.
• Experience working directly with banking clients and senior business stakeholders.

Technology Understanding

• Strong understanding of:
  • Cloud Platforms (AWS, Azure, GCP)
  • Digital Transformation Programmes
  • Enterprise Applications
  • API & Microservices Architecture
  • Data Engineering & Analytics Platforms
  • DevOps & CI/CD
  • AI / GenAI Initiatives
  • Mobile & Digital Banking Solutions

Governance & Reporting

• Expertise in programme governance, portfolio management, RAID management, and executive reporting.
• Experience with project management tools such as Jira, Azure DevOps, ServiceNow, and Confluence.
• Strong financial planning and resource management skills.

Advanced-Level Expectations

• Own strategic delivery engagements with global banking clients.
• Manage programmes with budgets exceeding $5M.
• Influence executive stakeholders and leadership teams.
• Drive large-scale transformation and modernisation initiatives.
• Establish delivery excellence frameworks and governance standards.
• Create long-term account growth strategies.
• Lead vendor management and multi-partner delivery models.
• Ensure successful delivery across technology, operations, and business workstreams.

Preferred Qualifications

• MBA or Master's degree in Business, Technology, or Management.
• PMP, PRINCE2, SAFe Agilist, PMI-ACP, or Scrum certifications.
• Banking industry certifications are an advantage.
• Experience managing offshore-onshore delivery models.
• Exposure to AI, Data, Cloud Migration, and Digital Banking Transformation programmes.