Desktop | Helpdesk | Technical Support Specialist
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Summary
On-site desktop/helpdesk support specialist in Tallahassee who handles software and hardware support: troubleshooting and diagnosing routine technical and equipment issues, restoring service, performing root cause analysis, and giving users technical advice, guidance and informal training using established procedures.
job summary: Scope of Services Responsible for software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem preventio…