Desktop Support Analyst
Posted Updated
Summary
A contract desktop support role handling escalated service-desk tickets: diagnosing hardware, software, network and access issues, imaging and deploying devices via Intune/SCCM/Autopilot, and administering Active Directory and Microsoft 365. Hybrid (4 days onsite) in London/Maidstone at £275 per day inside IR35.
Salary: £? - ? per year Requirements: 2–4 years of experience in a senior service desk role Strong Windows 10/11 troubleshooting and deployment experience Active Directory, Group Policy and Microsoft 365 administration experience Experience with Intune or SCCM for device management Networking fundamentals, including DHCP, DNS, TCP/IP, VPN and Wi-Fi Experience with a ticketing platform such as ServiceNow, Jira Service Management or similar Clear communication skills and a customer-first approach…