Desktop Support Engineer 1
Summary
L1 desktop support engineer at ValuePoint providing first- and second-level support for desktops, laptops, printers, and mobile devices in Chennai and Mumbai (work from office). Day to day: hardware/software troubleshooting, installs and upgrades, patching, backups, antivirus upkeep, IT asset inventory, and ticket documentation.
Desktop Support Engineer- L1 - Chennai & Mumbai (Work from office)
* Immediate or shorter Notice period candidates preferred.
Technical Support:
Provide first and second-level support for desktop systems, laptops, printers, and mobile devices.
Troubleshoot hardware and software issues, including operating systems, applications, and connectivity problems.
Install, configure, and upgrade desktops and software as needed.
User Assistance:
Respond to support requests via phone, email, or ticketing system.
Guide users through problem-solving steps and provide training on basic IT tools and systems.
Maintain a courteous and professional approach in all user interactions.
System Maintenance:
Perform routine maintenance tasks such as updates, patches, and backups.
Ensure antivirus and security tools are up-to-date and functioning properly.
Maintain inventory of IT assets and track hardware/software deployments.
Documentation:
Create and maintain documentation for support procedures, FAQs, and troubleshooting guides.
Log all support activities and resolutions in the ticketing system.
Collaboration:
Work closely with network, server, and application teams to resolve complex issues.
Assist in onboarding/offboarding processes including system setup and access provisioning.
Reporting:
Report daily, weekly and monthly progress to CS Team Lead, Manager