Desktop Support Engineer
Posted Updated
Description
IT professional who installs, maintains, and troubleshoots computer hardware, software, and network connections for an organization.
- Technical Troubleshooting: Resolve hardware, software, and printer issues via remote access or on-site deskside support.
- System Deployment: Set up, configure, and image workstations and laptops for new employees.
- User Administration: Manage user accounts, password resets, and access permissions using Active Directory
- Ticket Management: Track, log, and document technical requests and solutions using helpdesk tools like ServiceNow
- Operating Systems: Proficiency in Windows, macOS, and Linux environments.
- Networking: Knowledge of DNS, DHCP, TCP/IP, and VPN configuration.
- Soft Skills: Strong communication, problem-solving, and customer-service focus.
Graduate