Desktop Support Engineer - L1 (Chennai)

Key Responsibilities

• Provide first-level support for desktops, laptops, printers, scanners, and related IT equipment.
• Install, configure, and troubleshoot Windows operating systems and basic software applications.
• Handle user issues related to email, network connectivity, system performance, and peripheral devices.
• Configure and support Outlook, MS Office, Teams, and other business applications.
• Perform hardware diagnostics and coordinate repairs/replacements when required.
• Install and configure antivirus and security updates.
• Maintain IT asset records and update ticketing systems regularly.
• Support basic LAN/Wi-Fi connectivity troubleshooting.
• Escalate unresolved technical issues to the respective support teams.
• Provide timely updates and maintain SLA compliance.

Required Skills

• Basic knowledge of desktop/laptop hardware troubleshooting.
• Understanding of Windows OS installation and configuration.
• Familiarity with MS Office, Outlook, printers, and networking basics.
• Good communication and user-handling skills.
• Ability to work in rotational shifts if required.
• Basic understanding of ticketing tools and IT support processes.

Interested candidates pls share profile to naveenkumar.t@inspirisys.com / Whats App to 9600894014